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ERP Utilization Series: Business Value Realization
Implementing a Cloud ERP solution does not guarantee business value, regardless of the Cloud ERP provider (vendor). There are countless examples of customers that have not experienced the expected business value articulated in the sales cycle. Why is this? Naturally, when things go wrong every stakeholder will point the finger at each other. As each… Read more
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ERP Utilization Series: Measuring User Adoption and Engagement
It is generally accepted that user adoption and user engagement are key critical success factors for ERP business value realization. However, a majority of ERP implementations take a cursory approach where a qualitative method was utilized for measuring user adoption and user engagement. A qualitative approach focuses on data that is subjective, interpretive and exploratory. … Read more
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ERP and KPIs
Practical guidance regarding KPIs and the role ERP plays in supporting KPI management. Read more
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