Tag: ERP Failures
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ERP SI Partner Selection Series: Focus on the SI
ERP outcomes often depend on the SI partner more than the software itself. A smarter, more disciplined selection process can cut total implementation costs by 20–40%. In part two of my four-part series, I go beyond the broken status quo to reveal 40+ critical evaluation points every customer should use when assessing their SI shortlist—because…
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ERP SI Partner Selection Series: The Process—and the Players—Must Change
As we enter the fourth decade of ERP software, one thing remains disappointingly consistent: the success rate of ERP implementations has not significantly improved. While we’ve learned valuable lessons—like the shift from traditional requirements-driven to solution-driven approaches, and the critical role of Organizational Change Management (OCM)—many ERP programs still fall short of delivering business value.…
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ERP Utilization Series: Measuring User Adoption and Engagement
It is generally accepted that user adoption and user engagement are key critical success factors for ERP business value realization. However, a majority of ERP implementations take a cursory approach where a qualitative method was utilized for measuring user adoption and user engagement. A qualitative approach focuses on data that is subjective, interpretive and exploratory. …
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ERP Utilization Series: Business Value Realization
Implementing a Cloud ERP solution does not guarantee business value, regardless of the Cloud ERP provider (vendor). There are countless examples of customers that have not experienced the expected business value articulated in the sales cycle. Why is this? Naturally, when things go wrong every stakeholder will point the finger at each other. As each…
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ERP Utilization Series: Minimize Stabilization Phase
Transitioning from an on-premise ERP system to a new cloud ERP service will result in a short-term reduction in ERP user efficiency. This is less of a theoretical discussion but a practical reality that we need to manage. There is never enough hands-on training or testing because we live in a reality of resource constraints. …
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300+ Quotes for ERP Implementations
Not sure if I’m wiser but as part of my knowledge sharing efforts, I would like to share 300+ quotes from over 50 books/resources that have influenced/guided my ERP journey. Nothing beats “hands-on” experience but trust you may find some value. These quotes are grouped into the following areas: Join the community! 16k followers across…
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JIT is Just Plain Wrong for Cloud ERP
Given that we are well in the third decade of ERP implementations, I still observe ERP implementations following outdated/misguided concepts that do not utilize limited resources to the fullest. One of these misapplied concepts is Just-In-Time (JIT) training. End user enablement continues to be an implementation challenge primarily due to the limited investment made for…
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Troubleshooting ERP Projects
During my career in ERP consulting, I had several opportunities to be involved in deployment of emerging ERP products and services. As with any innovation rollout there are challenges to overcome, and I had to learn how to quickly triage ERP projects for success. Troubleshooting an ERP project is more than just performing an assessment…
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ERP Project 101: Deployment vs Requirements Gathering
Customers, System implementers and ERP vendors are always looking for ways to accelerate ERP implementations. One popular approach is to take a phased deployment approach based upon criteria such as location, ERP module or feature set. Requirements are gathered, validated, and tested based upon a limited scope. Unfortunately, many ERP projects utilizing this approach result…
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BPR, BPM and ERP
I had a customer ask me about the relationship between BPM and ERP. Does ERP implement BPM or do you need to have BPM before ERP? Is an ERP implementation a BPR project? Who’s on first? As the ERP industry evolves it has become evident that additional disciplines like Business Process Management (BPM) and Business…