Tag: ERP services
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Using AI/ML to create a Customer-specific ERP Business Process Maturity Model
In this post, I will define a case study where my utilization model is applied for a customer. A key point to be made here is that the health and effectiveness of the business process is directly related to the performance and utilization of ERP features that support the business process. Case Study – Procurement…
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IT Should Move Up the ERP Value Chain
A key challenge in my role as an IT ERP Director was to maximize business value with a shrinking budget. It was quite an education for a person with the majority of his experience in Tier I ERP Consulting. There are many options competing against IT organizations in providing ERP services (SaaS, Cloud, Off-shore and…
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Viable – Manageable ERP
Several ERP implementations suffer from what I call a “fast-food” mentality of delivering value. Customers feel that they need to get functionality that addresses both existing needs but also future needs given long implementation cycles. Business needs and business wants get blurred together during requirements gathering which make it harder to differentiate and validate. Finally,…
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Customers – Insist on an ERP Knowledge Transfer Plan
What Gets Tracked and Measured Gets Done How do you measure knowledge transfer? Customers – have you ever received a report or completed checklist that demonstrated the Implementation Partner conducted knowledge transfer? Knowledge transfer is a process, not just a milestone task on a project plan. Consider the following illustration to identify the importance of…