Tag: measuring user adoption

  • ERP Utilization Series:  Measuring User Adoption and Engagement

    ERP Utilization Series: Measuring User Adoption and Engagement

    It is generally accepted that user adoption and user engagement are key critical success factors for ERP business value realization.  However, a majority of ERP implementations take a cursory approach where a qualitative method was utilized for measuring user adoption and user engagement.  A qualitative approach focuses on data that is subjective, interpretive and exploratory. …