Dr. Jack G. Nestell and I discuss some key influences on ERP organizational change success including the definition of success, ERP success rates, critical keys to project management, ERP expectations, the role of corporate culture, common challenges and pitfalls, Learning and Development (L&D), ERP organizational change conflict, Leadership styles, critical success factors and more!
https://nestellassociates.com/podcast/episode-67-erp-success-practitioner-insights/
Episode Key Questions Asked
Suppose you are leading a kickoff meeting for an organization that is just starting an ERP implementation. How would you describe for them “success” in terms of an ERP organizational change?
Why do you think many ERP projects fail to deliver on expectations? There have obviously been countless papers written highlighting all sorts of reasons for ERP failure.
What about training and learning & development (L&D) in the organization? To what extent do you suggest and encourage opportunities for training and learning? Before implementation? During? Post?
What leadership styles, or attributes, would you say were most prevalent during the best of your ERP implementation experiences?
You stated in a LinkedIn post that “An ERP project manager is a necessary evil. An ERP project leader is an influencer and success generator.”. Tell our listeners more.
“I have a go-live coming up soon and the customer executive asked me how I felt about our readiness for go-live. I said “Technically, I am not concerned. Functionally, I’m a little concerned and emotionally I am “$%#****!””. 7 functions (modules) across 13 countries. God help me for being an empathic project manager.”
If you were going to give advice to an organization preparing for an ERP implementation what little golden nugget would you like to leave our listeners?
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